NOC Operator 1

Job description

NOC Operator Role description summary: As NOC Operator, you will be a customer-focused professional that provides leadership and technical expertise in the support of SES customers and services. In this position you will be responsible for the effective management and operations of the various supplier platforms and terminals deployed across the SES global environment and for the monitoring and management of all network components in the provision of SES services. You are highly motivated, disciplined, dedicated to making a positive difference, obsessed with customer success, and you will work together with other team members to driven to provide an extraordinary customer experience. primary responsibilities competencies - Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA) - Ensure all events are properly documented, escalated and reported. Initiate timely technical and management escalation as required - Gather, organize, and analyze large amounts of data with speed and accuracy to effectively resolve issues and...