Client Services Associate
Carrier · US
The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical...
Job description
About This Role The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our food and consumer/industrial customers. Success in this position will require relationship building with external customers and internal cross-functional teams. This role is located in our Beverly, MA office. Key Responsibilities: Account Set Up & Management relating to: - Customer Relationship Management & ERP database maintenance - Coordinate with Sales and customer to enter appropriate account information - Order Support - Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments - Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication - Phone support – field inbound calls regarding customer inquiries and orders - Quote Management - Customer & Product Support - Troubleshoot logistics, product and procedural issues...