Principal, Process Improvement Specialist, Network Flow and Technologies

Job description

Network Flow and Technologies (NFT) is a centralized team driving the strategic transformation of Amazon's European fulfillment network. Our mission is to decrease Cost to Serve (CtS) and improve Customer Experience (CX) by building data solutions that provide awareness and enable resolution of defects via self-service products and efficient mechanisms for front-line operators. Our vision is to transform network operations into a lean, technology-driven, continually improving system that eliminates defects, minimizes variation, and enhances customer experience at scale. What We Do: We seek end-to-end net benefit by minimizing under-the-roof costs for FCs and maximizing opportunities for FCs to deliver customer orders within 24hrs (1D delivery). We dive deep into metrics to identify and address opportunities within existing systems and processes. Key job responsibilities: - Deepening understanding and experience of operational processes and workflows, diving into the systems and the amazon supply chain. - Use and share your insights with partner teams, to influence/build a roadmap of project to maximize end-to-end benefits. - Leverage highly analytical skills to interpret large data...