IT Support Specialist
University of Austin · Austin, Texas, US
Job Summary UATX is seeking an IT Support Specialist to serve as the primary point of contact for day-to-day technology support across the institution.
Job description
Job Summary UATX is seeking an IT Support Specialist to serve as the primary point of contact for day-to-day technology support across the institution. This role is hands-on and operational, focused on delivering reliable, responsive IT services while helping build the foundation for a more structured and scalable IT environment. The ideal candidate is a strong IT generalist who is equally comfortable troubleshooting user issues, supporting AV and conferencing systems, and improving basic service delivery processes. You will play a critical role in stabilizing IT operations, improving the user experience for faculty and staff, and enabling the IT Manager to focus on strategic and security priorities. Responsibilities: End-User Support & Help Desk: Provide front-line IT support for faculty, staff, and students. Troubleshoot hardware, software, and connectivity issues across macOS and Windows devices. Serve as the primary intake point for IT requests and help implement a formal ticketing system. Track, document, and escalate issues as needed. AV & Conferencing Support: Set up and support AV systems for classrooms, meetings, and campus events. Provide real-time support for Zoom, Googl...