Customer Services Information Guide

Job description

We are working closely alongside a Local Authority in Swindon to assist with the appointment of a Customer Services Information Guide, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay : £13.90 - £18.48 per hour Summary: The Customer Services Information Guide role involves delivering high quality customer support while promoting a digital-first approach, encouraging residents to access information and services online wherever possible. The successful candidate will understand customer needs, provide guidance, and signpost customers to relevant internal and external support services. Responsibilities: Essentials : - Respond to inbound customer enquiries via telephone and provide excellent customer service at all times. - Support residents in accessing Council services and information effectively. - Promote and encourage the use of online and digital self-service options. - Identify customer needs and signpost to appropriate support services both within and outside the Council. - Provide accurate information relating to Council services and procedures. - Escalate complex enquiries and service...