BDC Representative/ Call Center Agent/ Part Time

Job description

Hendrick Buick GMC Cadillac (Cary) Location: 115 Team Hendrick Way, Cary, North Carolina 27511 Summary: Great location in the Hendrick Auto Mall in Cary, NC. Part Time 12-6pm Monday-Friday and every other Saturday 9am-3pm $18.50 per hour plus Bonus. Primarily responsible for answering Inbound Service Calls for 12 Hendrick Dealerships and schedule Appointments for Service. Some outbound Service Reminder calls. Chevrolet, Buick, GMC, Cadillac or Chrysler, Dodge, Jeep, Ram experience a plus. Previous Dealership experience helpful but not required. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. - Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment. - Log all customer comments into Dealership Management System - Confirm scheduled appointments with future custome...