Customer Service Representative

Job description

At OneMain, Customer Service Representatives empower customers – understanding customer needs and providing solutions. while learning the core functionalities of our business at OneMain allowing them to grow their career. In the Role: Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification Handling customer complaints, branch issues, delinquency levels and refunds Multiple portfolio servicing, including cash advances, convenience checks and settlements Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures Negotiate with customers to resolve account matters Maintain and notate all appropriate information and documentation on customer accounts Lien releases paid out processing, questions regarding closed or resolved accounts Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets Mainta...