PATIENT REPRESENTATIVE

Job description

Hours of Work: 8 Days Of Week: Mon-Fri Work Shift: Job Description: JOB TITLE: PATIENT REPRESENTATIVE DEPARTMENT: PATIENT CARE FACILITY: SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER: SUPERVISION EXERCISED: NONE: JOB SUMMARY: GREETS, INSTRUCTS AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SERVES AS A LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF. DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.) 1. Maintains strictest confidentiality . 2. Greets patients in a prompt, courteous and helpful manner. 3. Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system. 4. Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information. 5. Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems . 6. Maintains work area and reception area in neat and...