Customer Experience Agent - Member Support (all genders)

Job description

Meet Urban Sports Club We are among the leading platforms for sports and wellness in Europe, dedicated to inspiring people to live active, healthy lives. With just one membership we offer access to thousands of fitness and wellness experiences across the continent. But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities . *Big news: Wellhub and Urban Sports Club unite!* Urban Sports Club is now a proud part of Wellhub, creating a global wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health. The opportunity: As a CX Agent, you are the first point of contact for our Members and the “face” of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction feeling positive about the Urban Sports Club offer and the support we provide. You handle member inquiries via email and phone, delivering clear, compassionate, and...