Senior Service Desk Analyst (ITD)

Job description

DEPT OF WATER RESOURCES: The mission of the Arizona Department of Water Resources (ADWR) is to safeguard the health, safety, and economic welfare of the public by protecting, conserving, and enhancing Arizona's water supplies in a bold, thoughtful and innovative manner. ADWR is for seeking a Senior Service Desk Analyst for the Information Technology Division. SENIOR S ERVICE DESK ANALYST: Information Technology Division: www.azwater.gov Job Location: Address: Hybrid: remote and 1110 W. Washington St., Suite #310 - Phoenix, AZ 85007 Posting Details: Salary: $50,000 - $65,000 Grade: 21: Closing Date: Open Until Filled: Job Summary: This position will be responsible for being the team lead for the Help Desk group. Responsible for demonstrated ability to resolve incidents/problems efficiently and effectively, recognizing customers’ competence levels, and able to approach each level appropriately. Ensure that tickets are processed in a timely matter. Investigate complex product configuration issues and provide problem resolution for complex issues and provide advanced level troubleshooting to uncover the specific functional problem of any issue and provide answers to complex technical q...