Human Services Call Center Call Screener (Full-Time Weekends)

Job description

Do you care deeply about the safety of New Hampshire’s youth? Are you detail-oriented, professional, and caring? Does the idea of working remotely appeal to you? If so, join our team of caring professionals in keeping New Hampshire’s youth safe. The full-time position is remote with the following schedule: If hired, training with daytime NH DCYF Intake staff is required for a minimum of 10 business days or the equivalent of 80 hours. Training must be completed on weekdays (Monday - Friday) between the hours of 7:00 am and 6:30 pm. How You'll Be Making A Difference Reporting to the Shift Supervisor, the Screener receives and documents reports of child abuse and neglect, consult with Shift Supervisor to determine if the information received may require immediate response by DCYF, contact the DCYF On-Call Supervisor to determine if an emergency response is needed. Screeners also provide information and referral to resources and log the times of all contacts. - Weekend shifts Friday to Sunday. - All work including the 10 days of training with daytime staff is fully remote and a laptop and phone will be provided by The Home. - Answer all calls, faxes, and emails within no more than five...