Senior IT&S Technician

Job description

Job Description Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. Ensures that service level commitments and deliverables are met. Job Responsibility: 1.Installs, configures, and tests client workstations and related hardware and software. 2.Diagnoses and resolves all hardware and software issues across a range of devices, including desktops, laptops, printers, iPads, and scanners. 3.Recommends, plans, and implements performance upgrades to PC boxes, including but not limited to installing hard disks, ribbon cables, hard drives, motor boards, memory chips, and CD-ROMS. 4. Collaborates with lead technicians and supports service line operation initiatives and program development. 5.Assists with the implementation of IT strategies. 6.Maintains current knowledge of system(s) information , changes, updates and emerging technologies. 7.Escalates issues between applications and other interfaced systems and infrastructure and assists with investigation and resolutions. 8.Provides hands-on support and training to end u...