Internal Recoveries Manager

Job description

The Internal Recoveries Manager will be responsible for overseeing the day-to-day activities, processes, and performance of the Customer Retention Administrative Coordinator(s), Loss Mitigation team as well as the Debt Settlement Collections Representative(s). This position will have multiple direct reports and is responsible for 7+ FTE. The Internal Recoveries Manager will report to the Senior Manager of Internal Recoveries, responsible. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Interpersonal Skills: - High level of interpersonal skills to handle sensitive situations - Ability to exude professionalism, poise, tact, and diplomacy at all times - Be a self-starter, ethical, hardworking, goal-oriented, and a team player Project Management: - Proven ability to manage multiple projects/tasks in a dynamic, fast-paced environment Technical Skills: - Working knowledge of MS Office products, including Excel, SharePoint, Word, Teams, and Outlook Process Improvement: - Strong curiosity to seek out, investigate, cre...