Vice President, Client Operations

Job description

We’re seeking a future team member for the role of Vice President, Client Operations to join our Structured Finance team. This role is located in Pittsburgh, PA. Role Summary: The Vice President, Client Service Operations is a pivotal role within BNY, focusing on leading and enhancing client operations. The ideal candidate excels in client services (internal and external), operates effectively under tight timelines, and demonstrates rigorous attention to detail. This role supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate, timely processing, and outstanding client outcomes. In this role, you’ll make an impact in the following ways: - Handling of asset-backed (ABS) client relationships and managing client’s accounts, and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clients - Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escalate issues appropriately - Collaborate with cross-functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve co...