Front Desk Assistant Director

Job description

Sheraton Time Square The Assistant Director of the Front Desk oversees the Front Desk and Guest Services staff, ensuring maximum operating efficiency. This person will manage guests and use problem-solving skills to resolve issues while remaining professional at all times. Responsibilities: •Supervise and manage Front Office team members, ensuring quality, standards, and guest satisfaction •Utilize interpersonal and communication skills to lead, influence, and encourage others •Demonstrate sound financial and business decision making •Demonstrate honesty and integrity, lead by example •Ensure recognition of team members is taking place across areas of responsibility •Communicate performance expectations in accordance with job descriptions for each position and monitor progress •Achieve and exceed goals including performance goals, budget goals, team goals, etc. •Develop specific goals and plans to prioritize, organize, and accomplish work •Keep Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results •Review staffing levels to ensure that guest service, operational needs, and financial objectives are met •Under...