Group Product Manager

Job description

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Enterprises trust our conversational AI platform to automate millions of customer interactions every day. Your mission is to define the strategy and lead the product group responsible for the end-to-end Enterprise experience across Building, Supervising, and Multichannel Execution . This includes the foundational tooling for creating, configuring, and optimizing LLM-powered agents (Building Experience), the interface and controls for human supervisors and quality assurance teams (Supervisor Experience), and the market-leading experience across all text surfaces like Webchat, WhatsApp, Email, and SMS (Chat/Multichannel Experience). We are looking for an ROI focused and strategic Group PM to own the product success of these three criti...