Epic Go-Live Support Specialist - Business Support

Job description

Job Details Earn Extra Income This Fall Supporting ChristianaCare’s Epic Launch ChristianaCare is hiring Epic At‑The‑Elbow (ATE) Support Specialists to assist administrative teams during our Epic electronic health record go-live. This short-term opportunity is perfect for anyone looking to earn additional income before the holidays while gaining valuable experience with one of the most widely used systems in healthcare. What You’ll Do: - Provide real-time, in-person support to front-desk, scheduling, registration, billing, and patient access teams. - Guide staff through Epic steps for check‑in/out, appointment scheduling, insurance verification, referrals, and work queue navigation. - Offer calm, supportive assistance during live interactions with patients and families. - Capture user questions and issues and route them to the appropriate support teams. - Reinforce training materials, tip sheets, and best practices. - Participate in shift huddles and collaborate with super users and ATE leads. What You Bring: Why This Role Is a Great Fit This position will be paid a flat rate of $35 per hour This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compe...