Customer Journey Strategist

Job description

NA-KD is looking for a Customer Journey Strategist to join us in a temporary position for around one year. If you’re passionate about understanding customers, turning insights into measurable results, and creating best-in-class e-commerce experiences, we’d love to meet you! Customer Journey Strategist As our Customer Journey Strategist, you'll own and optimize the full NA-KD customer journey, from first touchpoint to repeat purchase. Your mission is to turn insight into action, map out opportunities and friction points, and lead improvements that elevate the experience, drive conversions, and build long-term loyalty. This role blends data, strategy, project management and cross-functional collaboration. You'll translate customer behavior and feedback into tangible improvements that strengthen both customer satisfaction and business impact - increasing revenue, retention, and lifetime value across channels. Your work will directly shape how millions of customers experience NA-KD, from their first impression to their next purchase. You'll play a key role in building journeys that are seamless, personal, and profitable. In this role you're part of Brand team and report to Head of Bran...