Member Services Team Member

Job description

Description FLSA Classification : Nonexempt: Reports to : Member Services Manager Job Description: Summary/objective: Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. - Greet all members and guests in a friendly and courteous manner - Check every member and guest in accurately and quickly - Direct guests to the membership department for club pricing, costs and enrollment - Manage member and guest enrollment in programs and events - Answer incoming calls in a clear and friendly and expedient manner - Provide information regarding acac programs and registration - Maintain up to date knowledge of programs, classes and club operations, events, policies, etc. - Maintain an orderly and highly functional work area - Process POS transactions accurately and in an efficient manner - Know and adhere to opening and closing procedures - Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication Requ...