Senior Sales Operations Manager, Strategic Account Services (SAS)

Job description

Overview The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses. Our team invents and innovates across technology, processes, and people to enhance the services we offer, improve Selling Partner engagement and satisfaction, and build scalable solutions. About the role: You will lead multiple key functions across Sales Operations, with a primary focus on owning strategic partnerships and operational excellence across our Amazon 3P account management teams. You will define and execute the Referral strategy that connects sellers with the right programs at the right time, improving seller satisfaction and sales conversion. You will develop innovative recruitment strategies to re-engage sellers who have left SAS, including designing compelling incentive programs to optimize our lead pool. You will define and implement the rules of engagement across internal Amazon teams to ensure seamless collaboration and optimal seller experience throughout their selling journey. Additionally, you will own the Sales reporting processe...