Rent Advisor - 12 Month FTC

Job description

We are pleased to share an opportunity for someone to us as a Rent Advisor. As a Rent Advisor, you will contact tenants who have missed rent payments or are at risk of falling into rent debt. You will support tenants by completing income & expenditure forms and gaining insight into their individual circumstances, enabling you to put realistic action plans into place. The Role: Contact tenants who have missed rent payments or are at risk of falling into arrears, supporting them by completing income and expenditure assessments to understand their circumstances and agree realistic action plans. Maintain regular contact until accounts are no longer at risk, keeping accurate records and contributing to reducing overall rent debt and increasing tenants paying in advance. Provide advice on welfare benefits, including complex Universal Credit cases, assist with applications, and signpost to relevant support agencies. Work collaboratively with internal teams and external partners (e.g. DWP, Citizens Advice, Local Authorities) to resolve wider issues such as repairs, anti-social behaviour, and property concerns. Contribute to delivering the organisation’s vision of “Housing Made Simple,” ens...