Customer Success Manager

Job description

Description Who are we?: Komodor is an AI-powered SRE platform that helps engineering teams proactively manage reliability at scale. By combining deep system context with AI-driven insights and automation, Komodor enables DevOps, SREs, and developers to quickly understand issues, prevent incidents, and operate complex cloud-native environments with confidence. We are now looking for an experienced Customer Success Manager (CSM) who shares our passion for innovation and customer-centric excellence. Core Mission: Your primary mission is to connect deeply with our technical customers, understanding their unique DevOps challenges and delivering unparalleled value. You operate at the intersection of business outcomes and technical adoption; you don't build the solution, but you own whether the customer believes it's working. Your role involves understanding each customer's unique business and technical needs, goals, and challenges, allowing you to tailor our solution accordingly. You will ensure customers are successful through their path to production value by understanding where they are in their Kubernetes journey, diagnosing adoption gaps, and driving time-to-value with a hands-on,...