Patient Service Representative - Outpatient/Ambulatory Clinic

Job description

Position Title Patient Service Representative - Outpatient/Ambulatory Clinic Bell Hospital, Indian Creek Main: Position Summary / Career Interest: The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments. This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed. Responsibilities and Essential Job Functions: - Scheduling WorkResponds to a high-volume of incoming telephone calls. - Schedule internal and external incoming department referrals - Schedules in person appointments, telehe...