Senior Manager, IT Service Management

Job description

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer: We focus on our customers’ success Innovation: We create better solutions: Collaboration: We create success together: Inclusion: We always interact with others respectfully Candor: We are open and honest with one another Integrity: We do the right things and do things right Accountabilities & Responsibilities: ITSM Governance & Operating Model - Owns and governs the ITSM practice design and operating model aligned to ITIL best practices - Establishes and maintains ITSM governance cadence, forums, and decision rights - Ensures consistent application of ITIL processes across the enterprise - Serves as the senior escalation point for ITSM process exceptions and risks Incident, Change, Problem Management: - Oversees Incident, Change, and Problem Management practices, ensuring risk‑based decision‑making, timely remediation, and effective root cause analysis - Provides oversight of the Change Control Board (CCB) and is accountable for enterprise...