Customer Care Manager

Job description

Role: Customer Care Manager: Location: Wimbledon office Contract type : Full time, permanent The Customer Care Manager is responsible for leading and developing the UK & Ireland Customer Care and Project Delivery teams to ensure exceptional execution of customer care activities, logistics coordination, backlog management, dispute resolution, and on-time delivery of Carrier HVAC products and third-party equipment. This role is critical to the commercial performance of the UK Applied business. The Customer Care Manager owns the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care leadership. What will you be doing? - Lead, coach, and develop the Customer Care and Project Delivery teams. - Ensure accurate and timely handling of all customer orders and enquiries. - Provide leadership an oversight of the project delivery team to ensure seamless execution from order intake through to final delivery. - Work closely with Carrier Climate Solutions Europe (CSE) logistics teams and a...