Executive Director of Customer Support

Job description

Executive Director, Customer Support Full‑Time • Exempt • Hybrid (Cypress, CA) We are seeking a results‑driven, execution‑focused Executive Director, Customer Support to provide end‑to‑end leadership and P&L ownership across Multiquip’s service, support, and customer‑facing operations. This role is responsible for aligning customer experience, operational execution, and financial performance across ServicePlus, Field Service, Tech Support (MTAC), Parts, Kitting, and MQ ICON. The Executive Director will lead with a strong customer‑centric mindset, translating strategy into measurable outcomes that drive revenue growth, margin expansion, operational consistency, and long‑term customer loyalty. This role partners closely with executive peers and key customers to ensure scalable, repeatable execution that delivers both financial and customer results. What You’ll Do: Customer Experience & Strategy Execution: - Lead the MQ Sphere business plan, placing Customer Experience at the center of service delivery, support execution, and parts ordering through speed, clarity, reliability, and consistency. - Translate enterprise strategy into clear priorities, operating plans, and measurable goals...