Client Services Manager

Job description

At Certis Security Australia, we deliver innovative, integrated security solutions that create safer environments — including major events and high-profile sites across Australia. Our commitment is to a Safer, Smarter and Better workplace, where people are supported, respected and empowered. As Australia’s only next-generation security company operating at scale, we’re transforming how we work through technology, automation and operational excellence. Job Impact: As Client Services Manager, you’ll be responsible for delivering high‑quality security services across a portfolio of clients. You’ll lead frontline teams, maintain strong client relationships, and ensure services are delivered safely, compliantly, and in line with contractual requirements, directly supporting client retention and business performance. What You’ll Be Responsible For: - Leading, supporting and upskilling site supervisors and security officers across your portfolio to deliver consistent, high‑quality service across your client portfolio - Ensuring all services are delivered in line with contract KPIs, SLAs, and agreed operational requirements - Managing client feedback, incidents, and complaints, implementin...