Customer Care Specialist I

Job description

Company Cox Automotive - USA Job Family Group: Customer Care Group Job Profile: Customer Care Specialist I Management Level: Individual Contributor Flexible Work Option: Hybrid - Ability to work remotely part of the week Travel %: No Work Shift: Day Compensation: Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description: The Customer Care Specialist I provides responsive, timely support to customers via phone, chat, and email, acting as a single point-of-contact from issue identification through resolution whenever possible. The CCR partners cross-functionally to track, document, and monitor open issues, communicate status updates, and support continuous improvement by identifying process exceptions and best practices. This is a metrics-driven role requiring strong multitasking, prioritization, and customer relationship skills. Key Responsibilities: Customer Suppor...