Head of Operations - Intelligence & Process Enablement (m/w/d)

Job description

These tasks are waiting for you This is what you bring to the table - Further build Alteos’ operational intelligence layer by developing dashboards, KPI frameworks and data standards across support, claims and partner operations. - Scale processes with automation and AI , identifying opportunities to improve speed, scalability and business decision-making. - Drive growth enablement across teams through intelligence and transformation , training stakeholders on tools, data literacy and performance management. - Ensure data quality and visibility , implementing governance controls and real-time reporting across CRM and operational systems. - Act as a strategic partner to the COO , collaborating closely with Product & Tech on automation, integrations and roadmap alignment. - Establish feedback loops that turn operational and customer insights into improvements across Product, Marketing and Service. - You bring several years of experience in data- and operations-driven roles – ideally at the intersection of commercial and technical teams. You’ve led people or steered complex initiatives, and you’re comfortable taking ownership in fast-moving environments. - You know what it takes to bu...