Senior Lead

Job description

Employment Type Permanent Closing Date: 1 June 2026 11:59pm Job Title: Senior Lead Job Summary: Job Description: Step into a role where you become the driving force behind exceptional customer experiences. In this fast‑paced, always‑on (yep—24x7!) environment, you’ll be the one leading the charge across our IP network services, keeping Australia connected when it matters most. No two days will look the same, you’ll pivot with purpose, dive into real‑time challenges, and take the lead on responding to, troubleshooting, and restoring both customer and network incidents. Your superpower? Turning complex problems into swift, seamless solutions. Think high‑energy, high‑impact. You’ll be a champion of operational excellence, smashing SLA/OLA targets and making every interaction feel effortless for our customers. If you love being in the centre of the action and making a tangible difference every single day, this is where you’ll shine. Key Responsibilities: Own the incident management process to ensure OLA’s, SLA’s and contractual obligations are achieved for customers. Any gaps are to have an improvement plan’s with TPO owner, network engineering, business owners or IMO improvement teams...