Service Manager - East Chicago

Job description

Service Manager Job Description Job Title: Service Manager: Department: Front End Operations, Hiring, HR, Ecommerce, Maintenance, and Facility FLSA Status: Salary – Exempt: Location : Revision Date: Position Summary: The Service Manager is a key member of the store’s leadership team, responsible for supporting overall Front End Operations with a focus on front-end, e-commerce performance, and hiring. This exempt-level position reports to the Store Director and/or Assistant Store Director and directly supervises the Front End Manager, Assistant Front End Manager, and E-Commerce personnel. The Service Manager ensures exceptional customer service, effective front-end execution, and alignment with Strack & Van Til’s mission, vision, values and standards of excellence. Reporting Structure: - Reports to: Store Director and/or Assistant Store Director - Direct Reports: Front End Manager, Assistant Front End Manager, and E-Commerce personnel. - Indirect Reports: Full- and part-time associates, support staff, and in-store specialists Key Responsibilities: Leadership & Supervision - Oversees all front-end operations and e-commerce functions to ensure smooth, efficient, and customer-friendly...