Senior Professional Services Engineer (AI)

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Professional Services Implementation Engineer, AI is a customer-facing, billable role responsible for delivering specialized AI-driven solutions within the NICE CXone platform. This role blends technical implementation expertise with conversational design leadership, enabling customers to build engaging, effective AI agents, including chatbots, voicebots, knowledge assistants, and multimodal experiences. How will you make an impact? Technical Implementation: - Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers. - Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities. - Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability. - Integrate systems seamles...