Operations Officer

Job description

At ING, we believe banking should empower people to live their lives—without friction or unnecessary complexity. That’s why we focus on making things simple, helpful, and human. We’re passionate about innovation, and we pride ourselves on creating a culture where you can be yourself while delivering meaningful outcomes for customers. We’re on the hunt for an Operations Officer to join our Account and Document Services team , where you’ll play an important role in supporting our Customer Operations function. You’ll be responsible for delivering high-quality processing and customer service across a range of banking activities, helping ensure our customers, brokers, and internal stakeholders experience seamless service. This is a detail-oriented role where accuracy, responsiveness, and collaboration are key to success. This role is a permanent opportunity based in Sydney. What you’ll do: - Process customer account and document requests with accuracy and efficiency, ensuring they meet quality and SLA requirements. - Support customer operations including account maintenance, data processing, reconciliations, and payments activities. - Communicate with customers, brokers, and internal st...