Communications Ctr Operator I

Job description

We are searching for a Communications Center Operator I -- someone who works well in a fast-paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone, paging systems and in-house communications modes; and to enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff. Think you’ve got what it takes? Job Duties & Responsibilities: - Answers and directs incoming telephone calls in a professional and courteous manner - Completes page requests to hospital staff as appropriate - Connects calls to a requested extension, department, or individual as quickly as possible - Provides patient information to callers as allowed under Hospital policy and federal and state regulations - Determines where the caller needs to be directed if they are unclear, by using non-threatening inquiry techniques - Queries the appropriate system for the desired name, department, or other information - Processes long-distance calls for certain departments. - Assists in the maintenance of up to date on-call schedules and contact information for TCH providers and services/departments in the paging syste...