Property Casualty Customer Service Representative

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking a Property Casualty Customer Service Representative to join our growing team in Greensboro, NC . The purpose of the customer success representative (CSR) is to provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is the customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities. How You Will Contribute: - Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters. - Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities. - Provide an exceptional customer experience. - Document renewal, sales, and insurance operations compliance documents into the agency management systems. - Attend internal and client meetings, as needed. - Follow...