Pet Care Operations Manager - Farmington

Job description

ESSENTIAL FUNCTIONS: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) - Deliver internal and external guest service the Nemacolin way. Goes above and beyond – whether for an associate or guest. - Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service. - Ensures Standard Operating Procedures are adhered to and cohesive. - Implements company guidelines, manuals and service protocols. - Purchases supplies and other items needed by department, authorizing purchase orders within guidelines to ensure timely procurement of necessary items. - Plans and coordinates meetings which include gathering, compiling, and organizing all required information and creating presentation material. - Communicates directly and on behalf of the owner, executives, associates, family members and others, on matter related to owner’s interest. - Creates an inviting environment by combining both visual and service atmosphere which conveys the right message and services to guests and their pet(s). - Responsible for supporting th...