IT - IT HELP DESK SPECIALISTII

Job description

Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association. Summary: The IT Help Desk Specialist II will provide Member Management & CRM software support. The candidate will serve as a member of the support teams for CA’s Customer Relationship Management (CRM) software and the IT Service Desk. Tasks include first line response to CRM software issues, triaging tickets and routing to team members for appropriate resolution, supporting end users with technology issues, and more. The position requires excellent customer service. Troubleshooting and problem-solving skills with CRM software, desktops, laptops, printers, and other devices are a must. In addition, the candidate must be able to work independently, as part of a team, and be able to communicate effectively. Essential functions: - Provide excellent customer support and address customer issues to resolv...