Guest Service Supervisor

Job description

Location: My Place Hotel-Dickinson, ND A Guest Service Supervisor at the My Place Hotel-Dickinson, ND is dedicated to ensuring a superior guest experience by overseeing all aspects of the guest's stay. This role includes managing guest booking processes from booking to check-out, overseeing the training and development of Guest Service Representatives, and working closely with the General Manager. The GSS is expected to be hands-on and to lead by example, helping ensure employees are following established policies and procedures. What You'll Do: As a Guest Service Supervisor, your shift includes providing consistent service to all of our guests and managing the Guest Service Representatives alongside the GM. - Exceptional Guest Service: Consistently deliver outstanding service, treating both guests and colleagues with respect and courtesy. - Staff Support and Leadership: Assist in staff training, interview processes, and oversee Guest Service Representatives. Support the General Manager by reporting employee call-offs during GM's off-site hours. - Check-In/Out Procedures: Use the PMS to process guest check-ins, room charges, taxes, pet fees, and other hotel services. - Hotel Operat...