Administrative Assistant

Job description

Responsibilities and essential job functions include, but are not limited to the following: - Answering telephone calls, and email correspondence from our customers. - Detention and other accessorial charge management, processing and recovery. - Data entry, processing order paperwork and updating customer websites. - Timely and operationally efficient appointment scheduling. - Fostering strong and positive communication with customers. - Load commitment and scorecard management of assigned customers. - Scanning, Imaging, and following up on bills of lading. Professional Administrative Assistant Knowledge, Skills, and Abilities: - Ability to effectively communication both verbally and in writing. - Ability to answer multiple calls and emails while staying on task. - Ability to investigate customer concerns and solve them in a timely manner. - Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. - Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.