Patient Service Representative (PSR)

Job description

Benefits/Perks: - Great small business work environment - Flexible scheduling Company Overview: American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Position Overview The Patient Service Representative (PSR) plays a critical role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, patient registration, insurance verification, and coordinating patient flow in a fast-paced urgent care setting. Key Responsibilities: Patient Experience & Front Desk: - Greet and check in patients in a friendly, professional manner - Manage patient flow and communicate wait times effectively - Provide excellent customer service to ensure a positive patient experience Registration & Insurance: - Verify...