Start Up & Field Solutions Lead

Job description

Job Summary: The Startup & Field Solutions Lead reports to the Area Service Manager and is responsible for leading all service department startup activities as well as resolving complex customer issues in the field. This role requires an individual who is decisive, tactful, dependable, and proactive, with strong communication skills and the ability to represent Capstone Mechanical in both technical and customer-facing situations. This position serves as the primary point of contact for project managers during startup handoff meetings, ensures that all startup documentation is accurately completed and turned in, and coordinates with the dispatcher to ensure startup activities are scheduled and executed efficiently. Approximately 50% of this position’s time will be dedicated to managing and performing startups, while the remaining 50% will focus on advanced troubleshooting, customer communication, and driving solutions to completion. The Startup & Field Solutions Lead is an hourly position and is expected to maintain an approximate 50% or greater utilization rate, meaning that half of their time should be billable to jobs/customers rather than overhead. Job-related contact can occur...