Director, Customer Success, CX

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Director, Customer Success: (Enterprise & Regulated Markets) What’s the role about?: At NiCE , customer success at scale means more than adoption, it means repeatable, customer focused outcomes across complex enterprise and regulated environments . We are looking for a Director, Customer Success to design, lead, and embed the operating model that turns signed into successful . This role owns the frameworks, governance, and cross‑functional alignment that ensure customers and partners can consistently deploy, adopt, and realise value from NiCE’s Interaction Analytics, Workforce Management, and broader CX platform. This is a senior role that sits at the intersection of Services, Partners, Delivery, and Product . You will operate comfortably as both: - A strategic leader defining the success model, metrics, and cadence, and - A hands‑on executive operator engaging in discovery, workshops, delivery...