Global Salesforce Business Analyst & Admin (m/f/d) – Salesforce Field Service
Fresenius · Bad Homburg Vor Der Höhe, Hesse, DE
As a Global Salesforce Platform Administrator - Field Service, you are responsible for the design, configuration, and continuous evolution of the Technical S...
Job description
As a Global Salesforce Platform Administrator - Field Service, you are responsible for the design, configuration, and continuous evolution of the Technical Service stream within the global Customer Engagement ecosystem (CRM), with a strong focus on Salesforce Field Service. You are part of a globally distributed platform team, organized across regional hubs to ensure scalable coverage across time zones. You will work side by side with Product Owners, and global teams, supporting the delivery of scalable, harmonized solutions while ensuring the platform can be effectively adopted and extended at regional level. The role combines Business Analysis and Salesforce Administration, with a strong focus on platform enhancement, feature development, and configuration, while collaborating with local CRM specialists who drive end-user support, and training in the markets. Your focus is on implementing and evolving Field Service and technical service solutions in alignment with global platform strategy, ensuring consistency, scalability, and operational efficiency across regions. You contribute deep functional and technical expertise in areas such as work order management, scheduling, asset tr...