Operations Associate

Job description

Essential Job Functions: - Monitors the status of shipments from pickup through delivery - Enters shipment location, date and time into TMS - Contacts carriers and drivers via phone, email or internet to determine driver location - Escalates potential or existing service failures to Carrier Sales and Business Development - Works closely with Account Managers, Account Executives and Carrier Sales Representatives to ensure service level expectations are achieved and clients are informed of shipment status - Secures shipment and carrier documentation (bills of lading, PODs, etc.) - Other duties as assigned Other Skills & Abilities: - Excellent written and verbal communication skills - Strong understanding of US Geography - Excellent organizational and problem solving skills - Capable of managing multiple tasks simultaneously - Proficient in Microsoft Excel - Works well in a team environment Physical Requirements: - Talking, hearing and using hands to operate computer equipment - Vision abilities required by this job include close vision and the ability to adjust focus Education & Experience: - High school diploma or GED/Bachelor’s degree preferred CERTIFICATIONS AND LICENSES: - Profes...