User Researcher (Senior)

Job description

Closing Date: Sunday 26th April 2026 Location(s): Birmingham or London: Flexible Working: The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. About the role: As a User Researcher Specialist, you will operate as a key contributor and influencer within the BT Consumer Brand user research team. You will combine deep hands‑on research expertise with strong judgement to help shape research direction, prioritisation and standards across complex customer journeys. This role goes beyond delivery, requiring you to proactively identify opportunities, guide stakeholders towards the right research approach and ensure insight is clearly linked to both customer experience and business performance. You will also support team capability and act as a senior voice within the research community. What you’ll be doing: - Lead end‑to‑end user research, from shaping the problem through to synthesis and recommendations, using a broad range of methods - Proactively identify and prioritise research opportunities based on data, insight, customer behaviour and business performance - Work close...