Customer Experience Representative

Job description

As a Customer Experience Representative, you’ll be the voice of our brand—supporting customers throughout their order journey while delivering thoughtful, personalized service. You’ll assist with order questions, shipping updates, product details, damages, and returns, and collaborate with internal teams to ensure a seamless experience from start to finish. We’re known for exceptional service, and we’re looking for someone who takes pride in their work, pays attention to the details, and enjoys helping customers feel valued and supported. Position Summary: This role is ideal for someone who enjoys working with people, communicating clearly, and representing a premium brand with professionalism and warmth. You’ll support customers across phone, chat, and email while helping create a consistently elevated and positive experience. What You’ll Do: Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and efficiency. Assist with placing, tracking, modifying, and canceling orders while providing clear updates on shipping and delivery. Address concerns, questions, and escalations calmly and confidently, partnering with internal teams when needed. Learn ou...