Residential Product Training Specialist

Job description

Description Summit Broadband is a leading fiber-optics telecommunications provider based in Florida and provides data, voice, video, and high-speed internet services to residential and commercial customers, as well as ethernet and dark fiber transport to carrier and wholesale customers. Providing superior customer service experience since 1994, Summit Broadband owns and operates its own fiber-optic networks, with a reach of nearly 5,500 route miles, serving multiple communities and industries. Summit Broadband is a member of the Grain Management portfolio of companies. Job Title: Residential Product Training Specialist Location: Florida – Southwest Florida, Clearwater, FL or Central Florida preferred (Travel Required) Department: Marketing / Customer Experience Reports To: Sr. Director of Product Status: Full-Time/Exempt Position Overview: The Residential Product Training Specialist plays a critical role in driving customer engagement, customer satisfaction, product adoption, and revenue growth across Summit Broadband’s residential bulk and ROE communities. This individual will partner closely with Community Account Managers (CAMs) and Marketing Managers to deliver engaging, on-sit...