Credit to Cash Senior Operations Analyst

Job description

Job Summary: The Credit to Cash Senior Operations Analyst is responsible for monitoring and facilitating issue resolution for the day-to-day activities of the billing and contract administration team, as well assigned regional support. The Senior Analyst actively provides input in the development of firm wide billing and contract administration policies and procedures and is responsible for first level coordination with transactional managers and lead analysts. Job Duties: - Provides billing and contract administration direction and support to client facing professionals and lead analyst - Investigates, identifies root causes and resolves complex set up and billing issues utilizing firm best practices through coordination with client facing professionals, lead analysts and regional finance - Provides resolution for first level issues escalated by the lead analysts or client facing professionals - Trains new and existing staff on the firm’s billing and contract administration policies, procedures and best practices - Serves as a subject matter expert (SME) of the financial system relating to customer billing configurations, billing process and best practices - Reviews identified bil...