Patient Services Associate II - Villanova Center - Jefferson Health

Job description

Job Details The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms. Job Description: Job Duties: - Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. (Do not delete, move, or overwrite this statement.) - Processes check-in and/or check-out, point-of-service activities, and scheduling of patient appointments via EPIC. - Obtains pre-certifications and/or pre-authorizations for procedures. - Maintains efficient workflow of the practice and escalates patient and/or provider concerns as appropriate. - Greets and interacts with patients and visitors in a professional manner, both in person and over the phone. - Adheres to HIPAA privacy and security requirem...