Customer Service Consultant

Job description

About Fat Zebra At Fat Zebra, we simplify payments so merchants and platforms can scale with confidence. Our flexible, secure, and scalable payments platform supports over 100,000 merchants across Australia and New Zealand, helping them navigate the complexity of the payments ecosystem so they can focus on what matters most — growing their business. We simplify the payments process so that our customers can focus on what matters most: growing their businesses. Our innovative technology and expert support help them confidently navigate the complexity of the payment’s ecosystem. About the Position: Fat Zebra’s Customer Service Consultant plays a key role in supporting and growing our merchant relationships. Reporting to the Head of Customer & Optimisation, you’ll act as a trusted partner to our existing merchants, helping them resolve technical questions, achieve their goals, and make effective use of our platform. You’ll work closely with our sales and product teams to support our merchants’ evolving needs. This position combines technical problem-solving with strong relationship-building. You’ll monitor account health, maintain engagement, identify opportunities for revenue growth,...